Assura DRC doesn't zoom to errors

We are using Assura 4.15.  When running DRC, the errors are listed in the ELW.  When we try to locate the errors in the layout, error markers are visible (barely) because it does not "Zoom to Error".  It doesn't matter what Zoom Ratio we enter in the ELW Preferences.  Is there some other setting that is preventing the zooming ?  

We can "Zoom to Error" only  if we view the Error Report and select the 'Shape'.  Is this a necessary step ?  Is there a way to make the errors more visible directly from the ELW ?

thanks,

jill (cadence noob)