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My download manager is no working with Cadence 17.4 installation

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Hi Expert,

I am from TI and first time to use Cadence. Yesterday I install Cadence 17.4 in TI download link. But I have two questions as below:

1.  The download manager is not working. See below screenshot.

2. When I open the Cadence, there is a warning "you are currently offline". My computer already connects to internet and VPN.

Do you know how can I connect to online?

Thank you very much!

Nancy


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