Virtuoso Cadence crashes when opening layout viewer

Dear all,

I am currently getting this error when I opened layout editor in Virtuoso:

*WARNING* PyCell plugin (cnDloPlugin) might not work properly due to the following OA exception:
Requested major API version '5' which is supported by OpenAccess build '22.60.043' is incompatible with the major API version '6' of the shared library of OpenAccess build '22.60.043'.
Fatal Python error: Py_Initialize: Unable to get the locale encoding
ModuleNotFoundError: No module named 'encodings'

Then Virtuoso crashes and closes. May you help me, please?

Have you ever gotten this error?

Thanks.

Eric